TERMS OF SALE

Making a Purchase:

If you would like to buy something on this site, just click “add to cart” on the item’s page and follow the check out instructions. We accept all major credit cards including VISA, MASTERCARD and AMERICAN EXPRESS.  If you prefer, you may call in your order +45 3125 9048. Bank wire transfers are accepted. For payment questions, please email us so that we can send you an invoice.

 

Delivery Time & Notes About Stock Items: 

In-stock pieces that don’t require resizing or adjustments can usually be shipped in 1-2 business days once your payment has cleared to our bank. We do our best to keep yellow gold and diamond pieces in stock, but due to the nature of our product, it’s not always possible.

If the piece you ordered is temporarily out of stock, we will contact you immediately with an estimated shipping date. For out-of-stock pieces and special orders, please allow 2-4 weeks for delivery.

 

Special and Custom Orders:

Pieces ordered in Platinum, Rose or White

Gold are made to order and require additional delivery time. Other special

requests can be fulfilled through custom orders. Custom orders cannot be returned or exchanged. Custom orders usually take 2-4 weeks to fulfill. 

 

 

Packaging and Gift Wrapping:

A custom presentation or ring box is included with your purchase. If you have special requests regarding packaging or personalized notes, please let us know upon ordering.

SHIPPING

European shipping:

We offer FREE European 2-day shipping on noncustom orders over €150 via fully insured FedEx. A flat-rate of €20 applies to jewelry purchased under €150. Expedited overnight shipping service is available at an additional charge of €75. International orders are subject to additional shipping charges. We cannot ship to P.O. boxes. You will be notified via email with a FedEx tracking number once your package has been tendered.

 

International Shipping:

Insured Fedex shipping to international addresses (of 20 countries approved) is available at additional flat fee charge EUR€125 for merchandise to the value of EUR€10,000.  For higher value merchandise and other countries not on our approved list, please contact us for an international shipping quote with your full address including zip code. International customers are responsible for all duties and taxes – your local Customs Office will help you with this matter.

RETURN POLICY

If you are not happy with an item you purchased online, please contact us immediately to obtain a Return Authorization number. You may return it to us in original, unworn condition in the original packaging within 3 days of receipt for a refund. You may return it within 10 days of receipt for a credit only. The item must be shipped to us in original packaging, in pristine condition by prepaid, insured courier or mail. You must indicate “direct signature” on the airway bill and notify us of the tracking number in advance. C.O.D. deliveries are not accepted. We do not accept responsibility for any items lost or stolen in transit. Credits are issued less any additional shipping charges, and are valid for 6 months only. Unfortunately, custom or special orders cannot be returned or exchanged.

 

Eternity diamond wedding bands ordered with specific finger size are considered custom orders and are not returnable. Resized or altered items cannot be returned or exchanged.

RESIZING & REPAIRS

Resizing:

In-stock rings can be resized before shipping. For gold and silver rings with a solid metal band, we offer resizing of rings from €90. For custom orders, you may request a particular ring size at no additional fee. 

Please allow 3-5 business days for resizing before your order ships. Please note that resized or altered items cannot be returned or exchanged. If you prefer, a good local jeweler would also be capable of resizing your ring.

 

Repairs: 

If an item you purchased requires repair, please contact us. We are happy to offer repair service at cost under most circumstances.

 

Engraving:

A love or commemorate note can be engraved inside rings or wedding bands up to 20 characters (including spaces) can be added to your order for free. Please email us with your note. 

 
 
 

Custom Work: 

We offer custom design services and resetting of customer provided diamonds. We also make

custom pieces out of old jewelry with the fineness of 14K (585) or higher. Our studio is in Copenhagen and welcome customers to meet us to discuss custom work. Please email us with

your preferred date and time. 

 

Special and Custom Orders:

Pieces ordered in Platinum, Rose or White

Gold are made to order and require additional delivery time. Other special

requests can be fulfilled through custom orders. Custom orders cannot be returned or exchanged. Custom orders usually take 2-4 weeks to fulfill.

 

Partner Stores: 

Most of the items available online and one-of-a-kind items are available for in person viewing and purchase at our partner retail stores. Please call ahead to confirm the availability of a specific item.

 

Order Status: 

Please telephone 0045 3125 9048 or email us to inquire about the status of your order.

CUSTOM WORK

 

Boutique Facon Facon

Grønnegade 26

1107 - Copenhagen

Phone: +45 3333 0323

 

Email: info@faconfacon.com

 

WEB ORDERS AND REQUEST

sale@faconfacon.com
Phone: +45 3125 9048